Pharmacy operations and management

Client details are confidential, so this overview is limited to the type of system delivered.

Project overview

A pharmacy runs on detail: thousands of items, many of them with expiry dates, sold at a counter where the customer is waiting. Devlan's pharmacy systems work brings stock, dispensing, sales and purchasing into one accountable system. PharmaONE, Devlan's own pharmacy product, is built for the same domain.

Client background

The client operates in pharmaceutical retail, where outlets must account for what they stock and sell.

Business challenge

• Stock accuracy. Stock-outs, overstocking and expired items all come from not knowing true stock positions.
• Expiry control. Tracking these by hand is slow, and mistakes carry real consequences.
• Fragmented records. Sales, purchases and finances lived in separate places, making it hard to reconcile the day.
• Accountability. It was hard to see who had done what.

Requirements

• Fast point-of-sale work at the counter.
• Stock tracked to expiry date.
• Purchasing and supplier records in the same system as sales.
• A record of user activity.
• Reports that owners and managers can act on.

Solution and functional capabilities

• Inventory. Stock levels and expiry dates, with alerts for reordering.
• Sales and dispensing. Counter sales recorded directly against stock.
• Purchasing. Supplier and purchase records that feed stock.
• Finance and reporting. Sales and cost information brought together for management reporting.
• Audit trail. Activity recorded against individual users.

Technical implementation and integrations

The specifics of this engagement are confidential. See PharmaONE for a current view of how Devlan builds this class of system, including its offline design.

Operational outcomes

The system replaced disconnected records with one source of operational data. Performance figures for this engagement are confidential.